Terms & Conditions
Check In Time: 2:00pm
Check Out Time: 11:00am
Early Check In and Late Checkout requests subject to availability; fees may apply
All guests must be over 18 years of age or accompanied by a legal parent or legal guardian
Deposit / Payment Policy:
A valid credit card is required at the time of booking, however, payment is processed prior to arrival. Special events and Early Bird rates will have payment taken at time of booking.
All Visa, Mastercard, amex, Credit, Debit and Eftpos card banking fees are applied to your account.
Visa Domestic Debit Standard 0.74%
Visa Domestic Debit Premium 0.78%
Visa Domestic Credit Standard 1.51%
Visa Domestic Credit Premium 1.49%
Visa International Debit Standard 3.83%
Visa International Debit Premium 3.87%
Visa International Credit Standard 3.71%
Visa International Credit Premium 3.6%
Mastercard Domestic Debit Standard 0.56%
Mastercard Domestic Debit Premium 1.15%
Mastercard Domestic Credit Standard 1.4%
Mastercard Domestic Credit Premium 1.32%
Mastercard International Debit Standard 3.74%
Mastercard International Debit Premium 3.72%
Mastercard International Credit Standard 3.78%
Mastercard International Credit Premium 3.58%
American Express 3.22%
Eftpos 1.1%
A $100 preauthorisation on a valid credit card is required at point of check-in per room for all bookings.
Cash is not accepted as payment or deposits.
Cancellation Policy:
Cancellations may be made 48 hours prior to arrival (2pm two days prior to arrival date) with no charge incurred. Cancellations made within 48 hours will be charged the total of the first night’s accommodation. Bookings on Advance Purchase rates or Special Event Periods will result in the forfeiture of the entire stay charge; no cancellations or changes are available on these rate types.
Payment Types Accepted include: American Express, Debit Cards, Diners Club, MasterCard, Visa.
Party Policy:
Karratha Internationl Hotel has a zero tolerance policy on parties being held in the hotel rooms and disruption to other guests. A party being defined as:
- Any situation where the maximum number of guests allowed per room is exceeded
- Any situation where the noise level from the room is deemed too high thereby disturbing other hotel guests and/or the room residents
- Any situation whereby excessive traffic to/from the room is identified
- Any situation where it is deemed that intoxication is occurring
- Any situation where it is identified that excessive alcohol is present
- Any situation where the hotel suspects that the room is being used for any purpose other than its intended purpose of providing accommodation
In the event that any room/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the room up to, and including, the guest who has registered for the room to vacate the premises.
In the event that an eviction does occur, the registered guest will be charged for that night’s accommodation and for any expense resulting from additional cleaning of the room, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.
Best Price Guarantee:
Karratha International Hotel will guarantee that the best rate available is made direct at the hotel.
This offer excludes all opaque rates such as mystery hotel deals and applies only to sites where Karratha International Hotel directly shares rates and inventory with.
Websites such as Trivago, Otel.com, Webjet, Amoma.com (and other sites not listed) are excluded from this offer as Karratha International Hotel does not have a direct relationship with these sites and cannot guarantee the accuracy of their content, rates and available inventory.
The hotel must be contacted and be able to book a lower rate through a 3rd party website at the same time as showing a higher rate on the Karratha International website. Grand Hotel and Apartments Karratha International Hotel will determine if the rate and available room type is actually lower on the 3rd party website for this guarentee to apply.
Car parking:
Parking is available for all hotel guests. By Parking your vehicle at Karratha International Hotel you accept any loss or damage caused by any means to any and all personal property.
Smoking:
All rooms are non-smoking. If smoke odour is detected a cleaning fee of $200 may be charged plus any additional costs incurred by the hotel as a result. There are dedicated smoking areas throughout the hotel’s grounds. Cigarette butts should not be thrown into hotel gardens; fees may apply here also.
Unreasonable State:
Any room left in an unreasonable state requiring additional cleaning, repairs to any component to the room not limited to walls, floors, furniture and fittings, will be charged to the guest registered for the room. A cleaning fee of $200 will apply plus any incurred costs to the hotel for labour, parts etc, resulting from unreasonable damages.
Fire Alarms:
Should the fire alarm be triggered in your room, caused by any means associated with your stay, behaviour and/or activity any fees passed on to the hotel from the Fire Department will be payable and charged to the registered guest in the room.
Use of guest facilities:
The Pool is open daily from 7am to sunset. The Gymnasium is open 24 hours per day. No lifeguard is on duty at the pool. Use of any of the hotel facilities is undertaken at your own risk and children must be supervised at all times
